FAQ
Ordering
How to choose the right camera case?
Each of our protective cases has a separate listing. You can directly search for your camera model to find the corresponding one. If you cannot find it, please send us your camera model via email.
Can I cancel my order?
We understand how you feel—after all, we often change our minds too!
You may cancel your order before it has been shipped.
Once your order has been dispatched, cancellation will no longer be available. We appreciate your understanding.
If the item you receive is not suitable, please feel free to contact us and we will assist you accordingly.
Shipping, Returns & Exchanges
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
What is the shipping policy?
Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.
Do you ship overseas?
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.
Get in touch
Have questions about your order, or a general enquiry?
